Industry Stars Category 2019

Hotel General Manager of the Year

Selection criteria for Outstanding Hotel General Manager working in Nigeria, choice is based on  work duration of minimum 2 years in current place of employment, has shown strong leadership skills, excellence in quality of service, operations technique, hotel management, marketing strategies, financial/ budgetary enhancement, ethical foundation of the profession, staff management and motivation, the ability to innovate and apply tools, and has built up a synergy between the hotel and its environ.

Restaurant Manager of the Year

Selection criteria for Outstanding Restaurant Manager working in Nigeria, choice is based on  work duration of minimum 2 years in current place of employment, has shown strong leadership skills, excellence in quality of service, operations technique, restaurant management, marketing strategies, financial/ budgetary enhancement, ethical foundation of the profession, staff management and motivation, the ability to innovate and apply tools, and has built up a synergy between the hotel and its environ.

Chef of the Year

Selection criteria for outstanding Chef working in Nigeria least 1 year, choice is based on customer benefit, menu alternatives, innovation, food presentation, quality of meals served, customer’s preferred choice, popularity ratings, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Manager of the Year (Sales & Marketing)

Nomination for Outstanding Manager in Sales & Marketing, selection is based on employee work duration of minimum 2 years in current place of employment, has shown strong leadership skills, revenue growth over the said period of employment, attaining a level of revenue, customer retention, outstanding record of account acquisition, margin/profit levels, penetration of a new geographic area, or major account growth. (nominees name should be submitted with proof of outstanding work meeting criteria stated).

Manager of the Year (Front office)

Nomination for Outstanding Manager in front office, selection is based on employee work duration of minimum 2 years in current place of employment, has shown strong leadership skills, outstanding customer service, good communication skills, efficiency, product knowledge, revenue growth/ contribution, ability to retain customer relationship, appearance and personal hygiene, team player, outstanding record of discipline. (nominee name should be submitted with proof of outstanding work meeting criteria stated).

Manager of the Year (Food & Beverage)

Nomination for Outstanding Manager in restaurant, selection is based on employee work duration of minimum 2 years in current place of employment, has shown strong leadership skills, good communications skills,  outstanding customer service,  innovation,  service offerings, efficiency, product knowledge, revenue growth/ contribution, customer retention level, appearance and personal hygiene, team player, outstanding record of discipline. (nominee name should be submitted with proof of outstanding work meeting criteria stated).

Manager of the Year (Housekeeping)

Nomination for Outstanding Manager in housekeeping, selection is based on employee work duration of minimum 2 years in current place of employment, has shown strong leadership skills, outstanding customer service, outstanding work performance, team player, outstanding record of discipline, quality assurance, facility maintenance. (nominee name should be submitted with proof of outstanding work meeting criteria stated).

Manager of the Year (Finance)

Nomination for Outstanding Manager in finance, selection is based on employee work duration of minimum of 2 years in current place of employment, a track record of achieving the highest standards in terms of forecasting, budgeting and ensuring financial regulations are met within the group or organization. High revenue growth/ contribution, team player, outstanding record of discipline. (nominee name should be submitted with proof of outstanding work meeting criteria stated).

Manager of the Year (Human Resources)

Nomination for Outstanding Manager in human resources, selection is based on employee work duration of minimum of  2 years in current place of employment, proven record of people management skills with focused competences in the areas of Career development and training, Retention & Employee recruitment, Conflict & Resolution and HR policies that benefit both employer and employee, team player and outstanding record of discipline. (nominee name should be submitted with proof of outstanding work meeting criteria stated).

Manager of the Year (Rooms Division)

Nomination for Outstanding Rooms Division Manager, selection is based on employee work duration of minimum 2 years in current place of employment, has shown strong leadership skills, outstanding customer service, outstanding work performance, outstanding service from front office and housekeeping team, team player, outstanding record of discipline, quality assurance, facility maintenance. (nominee name should be submitted with proof of outstanding work meeting criteria stated).

Manager of the Year (Support Services)

Nomination for Outstanding Manager  Support services, this may include IT, Admin, Security, Engineering, Risk Management, Quality Assurance, Purchasing; selection is based on employee work duration of minimum 2 years in current place of employment, has shown strong leadership skills, outstanding customer service, outstanding work performance, team player, outstanding record of discipline, quality assurance, facility maintenance, efficiency in departments support. (nominee name should be submitted with proof of outstanding work meeting criteria stated).

Manager of the Year (Banquets & Conferences)

Nomination for Outstanding Manager in Banqueting & Conferencing, this may include hotels, event companies, restaurants, concierge, event centers; selection is based on employee work duration of minimum 2 years in current place of employment, has shown strong leadership skills, efficiency, innovation, work display, outstanding customer service, outstanding work performance, team player, outstanding record of discipline, quality assurance, facility maintenance. (nominee name should be submitted with proof of outstanding work meeting criteria stated).

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