Brand Excellence Category 2019

Hotel of the Year (International Brand)

Selection criteria for worldwide hotel brands operating in Nigeria for least 1 year, choice is based on lodging service standards, hotel cleanliness and ambience, hotel activities and client maintenance, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, client feedback.

Hotel of the Year (Indigenous Brand)

Selection criteria for indigenous hotel brands operating in Nigeria for least 1 year, choice is based on lodging service standards, hotel cleanliness and ambience, hotel activities and client maintenance, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, client feedback.

Boutique Hotel of the Year

Selection criteria for boutique hotel brands operating in Nigeria for least 1 year, choice is based on lodging service standards, hotel cleanliness and ambience, hotel activities and client maintenance, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, client feedback.

Restaurant of the Year

Selection criteria for restaurants operating in Nigeria least 1 year, choice is based on customer benefit, menu alternatives, quality of meals served, customer’s preferred choice, popularity ratings, ambience and facility, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Bar/ Lounge of the Year

Selection criteria for bars or lounges operating in Nigeria least 1 year, choice is based on customer benefit, menu alternatives, quality of meals served, customer’s preferred choice, popularity ratings, ambience and facility, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Discotheque of the Year

Selection criteria for night clubs operating in Nigeria least 1 year, choice is based on customer benefit, menu alternatives, quality of meals served, customer’s preferred choice, popularity ratings, ambience and facility, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Spa of the Year

Selection criteria for spas operating in Nigeria least 1 year, choice is based on customer benefit, service offerings, quality of service, customer’s preferred choice, popularity ratings, ambience and facility, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Quick Service Restaurant of the Year

Selection criteria for QSRs, Fast-food restaurants operating in Nigeria least 1 year, choice is based on customer benefit, menu alternatives, quality of meals served, customer’s preferred choice, popularity ratings, ambience and facility, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Catering Company of the Year

Selection criteria for catering companies operating in Nigeria least 1 year, choice is based on customer benefit, menu alternatives, innovation, food presentation, quality of meals served, customer’s preferred choice, popularity ratings, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Travel Agency of the Year

Selection criteria for travel agencies operating in Nigeria least 1 year, based on quality of customer service, customer retention and preferred choice, service offerings, promotions and marketing techniques, popularity ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Online Travel Agency of the Year

Selection criteria for OTAs operating in Nigeria least 1 year, based on quality of customer service, customer retention and preferred choice, service offerings, promotions and marketing techniques, popularity ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Tour Operator of the Year

Selection criteria for tour operators operating in Nigeria least 1 year, based on quality of customer service, customer retention and preferred choice, service offerings, promotions and marketing techniques, popularity ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback..

Event venue of the year

Selection criteria for event venues operating in Nigeria least 1 year, choice is based on customer benefit, service offerings, quality of service, customer’s preferred choice, popularity ratings, ambience and facility, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

Resort of the Year

Selection criteria for resorts operating in Nigeria for least 1 year, choice is based on lodging service standards, hotel cleanliness and ambience, hotel activities and client maintenance, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, client feedback..

Food blog of the Year

Selection criteria for food bloggers operating in Nigeria least 1 year, selection depends via online networking/media presence, content,readers favored choice,food alternatives and menu nuances, quality ratings,product knowledge, information conveyance.

Tourism Blog of the Year

Selection criteria for tourism bloggers operating in Nigeria least 1 year, selection depends via online networking/media presence, content, readers favored choice, quality ratings, product knowledge, information conveyance.

Restaurant Blog of the Year

Selection criteria for food bloggers operating in Nigeria least 1 year, selection depends via online networking/media presence, content, readers favored choice, food/ restaurant alternatives and menu nuances, quality ratings, product knowledge, information conveyance.

Government Tourism Agency of the Year

Selection criteria for government tourism agency operating in Nigeria least 1 year, selection depends on commitment to community, and states development, online networking/media presence, tourism activities, information conveyance,  and sustainable development.

Hospitality Service Company of the Year

Selection criteria for hospitality service companies operating in Nigeria least 1 year, choice is based on service offerings (which may include property set up, management, trainings, recruitment, consulting), quality of service, client’s preferred choice, popularity ratings, facility management techniques, online ratings, worker treatment and product knowledge, benefit conveyance, efficiency, customer feedback.

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