In a few words tell us about yourself.
I was born on October 23, in Lagos. I live in the United States. I am a Hospitality Professional with 9years experience. I am currently the CEO of The Pyne Awards, Founder and President of The Women in Hospitality Nigeria.
I am an experienced hospitality professional with a demonstrated history of tenacity, strong drive, passion & leadership. Skilled in hotel start ups, customer service, operations, food & beverage, front office, event planning, sales & market planning, hospitality management & career counselling. I worked as a General Manager in indigenous owned hotel brands and as an Assistant General Manager in international hotel brands, the likes of The Sojourner By Genesis Hotel, The Bestwestern Hotel, VI, Hotel De Island, Protea Hotel By Marriot Kuramo Waters.
I am a professional with an Accelerated Management Programme certificate focused in Business, Management, Marketing, and Related Support Services from Lagos Business School. I studied Management in the European School of Economics, London UK, studied Accountancy at Madonna University, Okija, & e-certification from ESSEC Business school on The Fundamentals of Hotel Distribution.
What inspired your interest in the hospitality and tourism industry?
My passion for making people happy inspired my interest in hospitality. My passion for assisting people meet their needs. Hospitality is an art of making people feel warm and welcome. Extending a warm, happy & welcoming part of you to satisfy a need for a service, for comfort and a good ambiance. I have always been a people oriented person. I also enjoy the art of rendering services. My happy moments are when i see and feel the satisfaction from my customers. I also thrive on the success of whatever service or project i embark on.
What’s your vision for the hospitality & tourism industry?
My vision for the hospitality & tourism industry is huge. I want to change the dynamics and image of the hospitality industry. I want the internal & external customers to understand and believe that the industry holds an amazing career. I want the service stand and culture to advance and be more competitive with the rest of the world. My vision for the industry is for it to create platforms for career advancements for the service staff. My vision is to encourage the players to love and be proud of the industry.
In what ways has your company contributed to the growth of the hospitality industry and its stakeholders?
Well i think we (The Pyne Awards & Project, Women in Hospitality Nigeria) have contributed a lot lately. I believe we have changed the mindset of most of the stakeholders especially the staff to embrace the industry, to grow a career in the industry, to expect a reward for hard work and excellence. We have been able to encourage industry players to make huge efforts to advance their careers through trainings, certifications and workshops. We ( Women in Hospitality Nigeria) have also started a campaign reaching out to students studying hospitality in higher institutions. We want them to be prepared before they get a taste of the real life experience in the hospitality industry.
What are your major challenges in your business?
Our major challenge is getting support from the government and sponsorship from the private organizations for the events we organize.
What are your thoughts on the state of the hospitality & tourism industry in Nigeria?
It has improved greatly. Legacies are being created for the next generation of industry professionals. There is still room for more work but there is a big improvement.
How do you intend to join in the campaign of changing the game and perception of the hospitality & tourism industry in Nigeria?
I believe i am already part of it and also championing some campaigns of change.
Words of wisdom for intending and current industry stakeholders.
For the intending stakeholders- the hospitality industry is not just a job that satisfy your needs to pay bills, it is an industry of passion, service and warmth. if you don’t have any of these 3 traits then look for another career.
For the current industry stakeholders- these 3 traits will help you in your daily service activities, embrace the industry you are in, enjoy your work and always be determined to get a smile from your customer after you have rendered a service.