Alexandrial A. Allen.

Alexandrial A. Allen
General Manager, HotelOnline
4 years industry experience

 

 

 

In a few words tell us about yourself.

I am the 4th in a family of 6 children, grew up in Lagos, Nigeria. I had my primary education at Aboa Int’l school, tertiary was Lagos State University where I studied Chemical/Polymer Engineering. Thereafter, worked with Guaranty Trust Bank for a few years before going for my Master’s degree at the Manchester Metropolitan University to study Environmental Management & Sustainable Development. I also worked briefly with their UK Education Assessment provider (AQA) and M&S as a customer service representative. Aside these, I have various certification that includes Customer Service and Health and Safety. I love meeting people and leaving them with a smile on their faces. I have solid integrity and strong work ethics. I have a passion for the environment and an advocate, running an NGO that is focused on creating a generation of leaders with interest in a safer and cleaner environment. This passion has awarded me the opportunity to meet Al Gore, a former Vice President of the United States and one of the world’s leaders who are also very passionate about same. I love adventure and the hospitality and tourism world is a great channel for me to meet a lot of wonderful people and experience a plethora of what nature and life, in general, have to offer.

What inspired your interest in the hospitality and tourism industry? 

I’ve always been a people-oriented person and always loved that glow on people’s faces when they receive service beyond their expectation. That warm handshake or welcoming smile or hotel room that fits perfectly with their needs or the delicious meal or a basket of activities that leave lasting impressions on the clients’ minds. There is no better place, in my opinion, to see more of that than in the hospitality and tourism industry. That is what initially inspired my interest in the hospitality and tourism industry, and still does till this day.

What’s your vision for the hospitality & tourism industry?

My vision for the hospitality & tourism industry is to get to a place where we can deploy interactive technology to spur greater interest in the sector and position the industry as a major revenue earner for practitioners in the field and the country as a whole.

In what ways has your company contributed to the growth of the hospitality industry and its stakeholders?

We are bringing to the industry, a completely new approach that brings clients in direct contact with a wide range of hotel options through technology.

What are your major challenges in your business?

The major challenge is the lack of very reliable or adequate data on the constituents of the hospitality and tourism industry.

What are your thoughts on the state of the hospitality & tourism industry in Nigeria?

The headroom for growth in this sector in Nigeria is huge. The overarching concern should always be how to interest a lot more of our 190 million plus people in the sector, how practitioners can create more options that will stimulate clients interests and governments across the three tiers (local, state and federal) can incentivize the stakeholders in terms of tax breaks, specialized lending windows with low-interest rates and convenient repayment plans, that will motivate them to invest more in the industry.

How do you intend to join in the campaign of changing the game and perception of the hospitality & tourism industry in Nigeria?

I am already a part of that campaign but to be really effective and have impact, I believe all stakeholders have to continue to innovate, educate, organize seminars, use social media to create more awareness and generally become hospitality and tourism brand ambassadors.

Words of wisdom for intending and current industry stakeholders. 

Stay true to the vision of creating great awareness and shaping a tourism industry that is very vibrant and constantly supersedes the expectations of the public.

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